While that number is above the industry average, 97% of unsatisfied customers implies bad customer service. The secondhand bike eC-commerce marketplace used to see conversion rates of 3% from its webpage. Over 3%-4% of all CredR’s leads generated come from a chatbot that they’ve used for a month. If that doesn’t make it one of the best chatbot examples, we don’t know what will! 3. However, when it is unable to provide satisfactory answers, Apple intelligently routes the query to an available representative, along with all the information collected by the chatbot earlier. It then processes the input, while staying contextually aware to push out a relevant resolution. It encourages the user to explain their problem as naturally as they can. Apple’s chatbot is highly contextual and aware of information pertaining to a ticket. This might not be a surprise, but Apple’s chatbot is a great example of doing customer service right.
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